Privacy Policy
Your privacy matters to us
Last updated: February 15, 2025
Introduction
quoridamestl ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our business activity analysis platform and related services. We operate in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your personal information.
Information We Collect
Categories of Personal Information
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Account InformationName, email address, phone number, business details, and authentication credentials
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Business DataFinancial records, transaction data, business metrics, and analytical information you upload
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Usage InformationHow you interact with our platform, features used, and system performance data
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Technical DataIP address, browser information, device identifiers, and connection details
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Communication RecordsSupport inquiries, feedback, and correspondence with our team
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Payment InformationBilling details, payment method information, and transaction history
We collect this information through various means including direct input from users, automated systems, third-party integrations, and cookies or similar technologies. The specific information we collect depends on how you interact with our services and the features you choose to use.
How We Use Your Information
We use your personal information for legitimate business purposes that are necessary to provide and improve our services. Our primary uses include delivering our business analysis platform, processing your data to generate insights and reports, maintaining your account and providing customer support, and improving our services based on usage patterns and feedback.
- Providing and maintaining our business analysis services and platform functionality
- Processing and analyzing your business data to generate insights, reports, and recommendations
- Managing your account, processing payments, and handling subscription services
- Communicating with you about service updates, changes, and important notifications
- Providing customer support and responding to your inquiries or technical issues
- Improving our services through analysis of usage patterns and user feedback
- Ensuring platform security, preventing fraud, and maintaining system integrity
- Complying with legal obligations and regulatory requirements in Australia
Data Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information only in specific circumstances that are necessary for our business operations or required by law. This includes working with trusted service providers who help us operate our platform, such as cloud hosting services, payment processors, and customer support tools.
When we share information with service providers, we ensure they are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us. We also require these providers to maintain appropriate security measures to protect your information.
We may also disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a business transaction such as a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
Your Privacy Rights
Access Rights
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.
Correction Rights
If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or update this information.
Deletion Rights
You may request that we delete your personal information, subject to certain legal and operational limitations that may require us to retain some information.
Data Portability
You can request to receive your personal information in a structured, machine-readable format, or have it transmitted directly to another service provider.
Processing Restrictions
You may request that we limit how we process your personal information in certain circumstances, such as while we verify the accuracy of the information.
Complaint Rights
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Australian Privacy Commissioner.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may need to verify your identity before processing your request. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security Measures
How We Protect Your Information
Encryption
All data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your information on a need-to-know basis.
Monitoring
Continuous monitoring systems detect and respond to potential security threats and unauthorized access attempts.
Backups
Regular encrypted backups ensure data availability while maintaining security and confidentiality standards.
Authentication
Multi-factor authentication and secure login protocols protect against unauthorized account access.
Compliance
Regular security audits and compliance reviews ensure we meet the highest industry security standards.
Despite our security measures, no system is completely secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices to protect your information from unauthorized access, alteration, disclosure, or destruction.
Data Retention
Active Account Data
We retain your account information and business data for as long as your account remains active or as needed to provide our services to you.
Inactive Accounts
After account closure, we retain personal information for up to 7 years to comply with Australian business and tax record requirements.
Communication Records
Support communications and correspondence are retained for 3 years to maintain service quality and resolve potential disputes.
Technical Logs
System logs and technical data are typically retained for 12 months for security monitoring and system optimization purposes.
Legal Requirements
Some information may be retained longer if required by law, regulatory obligations, or to resolve legal disputes.
International Data Transfers
Your personal information is primarily stored and processed in Australia. However, some of our service providers may process data outside of Australia, including in countries such as the United States and European Union. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
These safeguards may include standard contractual clauses approved by relevant authorities, adequacy decisions recognizing equivalent privacy protection in the destination country, or other appropriate transfer mechanisms. We only work with international service providers who demonstrate strong privacy and security practices.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze how you use our services, and improve our platform's functionality. You can control cookie settings through your browser, though disabling certain cookies may limit some features of our service.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). Our cookies serve various purposes including authentication, security, preference storage, and analytics. We do not use cookies for advertising or tracking purposes beyond what is necessary for our service operation.
Third-Party Services
Our platform may integrate with third-party services or contain links to external websites. This Privacy Policy does not cover the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.
When you choose to integrate third-party services with your quoridamestl account, you may be sharing information with those services according to their own privacy policies. We recommend carefully reviewing these policies before connecting any third-party services to your account.
Children's Privacy
Our services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where required by law, by sending you a direct notification.
The date at the top of this policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Your Rights Under Australian Law
As an Australian business, we are subject to the Privacy Act 1988 and the Australian Privacy Principles. You have specific rights under this legislation, including the right to complain to the Office of the Australian Information Commissioner if you believe we have not handled your personal information appropriately.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@quoridamestl.com
Phone: +61426667278
Address: 3/47-53 Baylis St, Wagga Wagga NSW 2650, Australia
We aim to respond to all privacy inquiries within 30 days. For urgent privacy concerns, please indicate this in your communication subject line.